WRITTEN BY: RESHMA MAHARAJ
One of the most difficult and critical factors of success for change is a business’s capacity and willingness to support and adapt new ways of doing things. Many studies suggest that project failures do not occur during the technical implementation but rather during the introduction of new practices.
Include designated resources for programme and change management within your transformation.
Ensure that you understand the impact of the changes from the introduction of new technologies and ways of working and provide a programme to help mitigate these.
Encourage adoption through a programme of communication, initially on the reasons for change with messages being refined to more specific “what does this mean to me” towards the go-live date, and training.
Make sure that the business leadership are clear and vocal in their support for the change, staff take their lead from your leaders.
Monitor adoption of the changes through process metrics and consider how you will deal with leakage away from new processes.
Build a viable digital foundation
It is common to hear of businesses that once thrived but are now closing. Often it is because the dynamics of their industry shifted and they just failed to respond, or, didn’t respond early enough.
Organisations must continue to review, reflect and build their digital foundations, to incorporate the necessary people, processes, data and technologies to stay relevant and competitive. This is therefore not a once-off implementation, but a change to culture to embrace continuous reflection, disruption to markets, and improvements.
Conclusion
The business environment is changing quickly – customer and employee expectations are evolving, the need for immediate actionable data is more important for more effective decision-making. Change is no longer linear but now exponential and therefore a new focus on technology is required.
Although new technologies are now affordable and available to mid-market businesses and can be harnessed to create new opportunities for growth, businesses must take a structured approach to map out their path.
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Reshma Maharaj
Enspired Magazine
074 4613719
